Glenlyn Medical Centre

Thank you for taking the time to write this review. We apologise if our service did not meet your expectations, and appreciate you taking the time to share your concerns. We continually strive to provide a consistently reliable service and an excellent level of patient care. We are unable to discuss individual cases online for reasons of confidentiality. In line with most surgeries, home visit requests are triaged by the duty doctor, who may call the patient for more information, before deciding if a home visit is necessary. We do expect patients to come to the surgery if they are able to, as the clinician can see several patients in the time it takes to make one home visit. Nationally, we are seeing an increase in demand for GP appointments and we are also experiencing this locally, which means we are busier than ever. We have a full-time Practice Nurse and three Doctors who have recently joined the Practice. We continue to undertake recruitment to extend the team further. We are also expanding our administration team and providing them with additional training to help improve how we work as a Practice. If you would like to contact the surgery direct, this will allow us to investigate further. Your observations will be used as part of our staff training, in order to develop the standard of care and level of service we provide.

Thank you for taking the time to write this review. We apologise if our service did not meet your expectations, and appreciate you taking the time to share your concerns. We continually strive to provide a consistently reliable service and an excellent level of patient care. We do have a dedicated Urgent Care Clinic that caters for sudden problems such as sore throats, rashes and fevers. This clinic is now based at the Giggs Hill branch site, where there is large onsite car park and a spacious waiting room. The clinic appointments are booked on the day. Our Urgent Care Clinic does have limited capacity, and when it is full you would need to attend a walk-in centre or A&E if it is for an urgent reason. Alternatively, you can try the next day for an appointment. Due to the merger of Glenlyn with Giggs Hill, there is a growing range of services available to all patients. By ringing either Glenlyn (0208 979 3253) or Giggs Hill (0208 398 8619), GP and nurse appointments can be booked at either location that you choose. You can call and ask for a ‘prebookable appointment’ at any time. There is a rolling programme of releasing ‘prebookable appointments’, so that there are appointments available daily. The majority of appointments are released at 8 am and do go very quickly despite the high number of appointments we have to offer. We also have the facility to book a number of appointments online. To take advantage of this, please visit the Practice for this to be arranged for you. Nationally, we are seeing an increase in demand for GP appointments and we are also experiencing this locally, which means we are busier than ever. We have a full-time Practice Nurse and three Doctors who have recently joined our team. We continue to undertake recruitment to extend the team further. We are also expanding our administration team and providing them with additional training to help improve how we work as a Practice. We appreciate your observations and your comments will be used as part of our staff training, in order to improve the standard of care and level of service we provide.

Thank you for taking the time to post your positive comments and observations. As we are continually striving to improve the level of care to all our patients, we will pass on your valuable feedback to all our team. Thank you.

Thank you for taking the time to write this review. We are disappointed to hear of your experience, and appreciate you taking the time to share your concerns. We continually strive to provide a consistently reliable service and an excellent level of patient care. Due to the merger of Glenlyn with Giggs Hill, there is a growing range of services available to all patients. By ringing either Glenlyn (0208 979 3253) or Giggs Hill (0208 398 8619), routine GP and nurse appointments can be booked at either location that you choose. You can call and ask for a ‘prebookable appointment’ at any time. There is a rolling programme of releasing ‘prebookable appointments’, so that there are appointments available daily. The majority of appointments are released at 8 am and do go very quickly despite the high number of appointments we have to offer. We also have the facility to book certain routine appointments online. In order for patients to take advantage of this facility, they would need to visit the Practice for this to be arranged for them. It is not always necessary to see GP for a referral, depending on circumstances. We also offer telephone consultations. Even leaving a message for the Doctor may be all that is required. We do appreciate not all patients feel comfortable discussing their concerns with administrative staff. Nationally, we are seeing an increase in demand for GP appointments and we are also experiencing this locally, which means we are busier than ever. We have a full-time Practice Nurse and two Doctors who have recently joined the Practice, and one Doctor who is joining our team in June. We continue to undertake recruitment to extend the team further. We are also expanding our administration team and providing them with additional training to help improve how we work as a Practice. We appreciate your observations and your comments will be used as part of our staff training, in order to improve the standard of care and level of service we provide.